Privacy Policy | Subscribe MGA

Who We Are

Subscribe MGA is a trading name of Acies Management Holdings Limited (company number 11136744), a specialist managing general agent delivering financial lines insurance products. We are authorised and regulated by the Financial Conduct Authority (FRN 830581) and are part of the ACIES MGU group.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Acies Management Holdings Limited is the data controller responsible for your personal data.

Registered address: 71 Fenchurch Street, London EC3M 4BS

Email: info@subscribeuw.com

Information We Collect

Identity and contact data

Names, job titles, email addresses, telephone numbers, and postal addresses of brokers, policyholders, claimants, and other individuals involved in the placement or administration of insurance.

Professional and business data

Company names, FCA registration details, professional qualifications, trading history, and other information relevant to underwriting or broker relationships.

Insurance risk data

Information provided in proposal forms, claims notifications, and supporting documentation. This may include financial information, details of professional activities, and claims history.

Technical data

IP address, browser type and version, device information, time zone settings, operating system, and other technology identifiers collected when you visit our website.

Cookie and analytics data

Information collected through cookies and similar technologies, including Google Analytics, Microsoft Clarity, and Vercel Analytics. For full details, please see our Cookie Policy.

Lawful Bases for Processing

We process personal data on the following lawful bases under the UK GDPR:

Performance of a contract

Processing that is necessary for the arrangement, placement, and administration of insurance contracts, including underwriting, policy issuance, and claims handling.

Legal obligation

Processing required to comply with our regulatory obligations, including FCA rules, anti-money laundering requirements, sanctions screening, and tax reporting.

Legitimate interests

Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes fraud prevention, improving our services, managing our business relationships, and website analytics.

Consent

Where we rely on consent, for example for non-essential cookies or direct marketing communications, you may withdraw that consent at any time by contacting us.

Who We Share Your Data With

We may share personal data with the following categories of recipients where necessary for the purposes described above:

Capacity providers and insurers who underwrite the policies we arrange, including Lloyd's syndicates and their managing agents
Lloyd's of London and market bodies for reporting, market oversight, and claims management
ACIES MGU group companies for internal administration and business operations
Regulators including the Financial Conduct Authority (FCA), the Information Commissioner's Office (ICO), and equivalent overseas regulators
Service providers who support our operations, including IT providers, claims administrators, and professional advisers, each bound by appropriate data processing agreements
Reinsurers where necessary for the placement or administration of reinsurance

We do not sell personal data to third parties.

International Transfers

Subscribe MGA operates in the UK, Australia, Canada, and the Caribbean. Where we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements. These safeguards may include:

Transfers to countries with an adequacy decision from the UK Secretary of State
Standard contractual clauses approved by the ICO
Binding corporate rules or other approved transfer mechanisms

You may request further details of the safeguards we apply by contacting us.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. As a general rule:

Insurance records, including policy and claims data, are retained for a minimum of six years after the expiry of the policy or the conclusion of any claim, in line with FCA requirements and limitation periods
Website analytics data is retained in accordance with the retention periods set by each analytics provider
Contact form submissions are retained for as long as necessary to respond to your enquiry and manage the ongoing relationship

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to request that we limit how we use your data
Right to data portability – to receive your data in a structured, machine-readable format
Right to object – to object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at info@subscribeuw.com. We will respond within one month, or inform you if an extension is needed.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures are reviewed regularly and updated in line with industry best practice and regulatory guidance.

While we take all reasonable steps to protect your data, no method of transmission or storage is completely secure. If you have concerns about the security of your information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any material changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us and Your Right to Complain

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@subscribeuw.com

Post: Acies Management Holdings Limited, 71 Fenchurch Street, London EC3M 4BS

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Acies Management Holdings Limited is the data controller responsible for your personal data.

Registered address: 71 Fenchurch Street, London EC3M 4BS

Email: info@subscribeuw.com

Information We Collect

Identity and contact data

Names, job titles, email addresses, telephone numbers, and postal addresses of brokers, policyholders, claimants, and other individuals involved in the placement or administration of insurance.

Professional and business data

Company names, FCA registration details, professional qualifications, trading history, and other information relevant to underwriting or broker relationships.

Insurance risk data

Information provided in proposal forms, claims notifications, and supporting documentation. This may include financial information, details of professional activities, and claims history.

Technical data

IP address, browser type and version, device information, time zone settings, operating system, and other technology identifiers collected when you visit our website.

Cookie and analytics data

Information collected through cookies and similar technologies, including Google Analytics, Microsoft Clarity, and Vercel Analytics. For full details, please see our Cookie Policy.

Lawful Bases for Processing

We process personal data on the following lawful bases under the UK GDPR:

Performance of a contract

Processing that is necessary for the arrangement, placement, and administration of insurance contracts, including underwriting, policy issuance, and claims handling.

Legal obligation

Processing required to comply with our regulatory obligations, including FCA rules, anti-money laundering requirements, sanctions screening, and tax reporting.

Legitimate interests

Consent

Where we rely on consent, for example for non-essential cookies or direct marketing communications, you may withdraw that consent at any time by contacting us.

Who We Share Your Data With

We may share personal data with the following categories of recipients where necessary for the purposes described above:

Capacity providers and insurers who underwrite the policies we arrange, including Lloyd's syndicates and their managing agents
Lloyd's of London and market bodies for reporting, market oversight, and claims management
ACIES MGU group companies for internal administration and business operations
Regulators including the Financial Conduct Authority (FCA), the Information Commissioner's Office (ICO), and equivalent overseas regulators
Service providers who support our operations, including IT providers, claims administrators, and professional advisers, each bound by appropriate data processing agreements
Reinsurers where necessary for the placement or administration of reinsurance

We do not sell personal data to third parties.

International Transfers

Transfers to countries with an adequacy decision from the UK Secretary of State
Standard contractual clauses approved by the ICO
Binding corporate rules or other approved transfer mechanisms

You may request further details of the safeguards we apply by contacting us.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. As a general rule:

Insurance records, including policy and claims data, are retained for a minimum of six years after the expiry of the policy or the conclusion of any claim, in line with FCA requirements and limitation periods
Website analytics data is retained in accordance with the retention periods set by each analytics provider
Contact form submissions are retained for as long as necessary to respond to your enquiry and manage the ongoing relationship

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restrict processing – to request that we limit how we use your data
Right to data portability – to receive your data in a structured, machine-readable format
Right to object – to object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at info@subscribeuw.com. We will respond within one month, or inform you if an extension is needed.

Security

While we take all reasonable steps to protect your data, no method of transmission or storage is completely secure. If you have concerns about the security of your information, please contact us.

Changes to This Policy

Contact Us and Your Right to Complain

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@subscribeuw.com

Post: Acies Management Holdings Limited, 71 Fenchurch Street, London EC3M 4BS

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF